Privacy Policy & Cookie Policy

Introduction

Remie Margot Ltd is committed to protecting the privacy of our website visitors, subscribers and ‘one-off’ purchasers. Please take the time to read this policy together with our Terms & Conditions, which all explain in detail what information we collect about you, how we use it, and your rights.

​By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Remie Margot Ltd controls and processes your data under GDPR (General Data Protection Regulation).  Our nominated representative as data controller is Mrs. R McKie, detailed contact information is detailed below.

What personal data do we collect about you?

​We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:

  • ​Information you provide to us when you use our Site (e.g. your name, contact details, product reviews, or emails)

  • Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information)

  • Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media)

  • Information you provide us when you enter a competition or participate in a survey

  • Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). 

  • We may also collect information about the device you use to access our Site

  • We may collect data about your use of our website and services. The usage information may include your IP address, geographical location, time zone, browser type, and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source is our analytics tracking system – Google Analytics and the Facebook pixel installed on our website.

  • ​By entering your name and email address in a form or pop up on our site, these details, along with your IP address (“email list data”), will be collected and stored with our current preferred email providers, Subbly, MailChimp and Wix.​

  • Transaction and billing information, if you make any purchases from us or using our Site (e.g. credit/debit card details and delivery information). Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media).

  • Information you provide us with when you enter a competition or participate in a survey.

  • Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). 

  • We may also collect information about the device you use to access our Site

How we use your personal data

​What do we use this personal data for?

 

​Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

  • To fulfill your order

  • To manage and respond to any queries or complaints to our customer service team.

  • To improve and maintain the Site, and monitor its usage.

  • For market research, e.g. we may contact you for feedback about our products. To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.

  • For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.

  • To comply with our legal and regulatory obligations.

​Providing your personal data to others

Financial transactions relating to our website and services are handled by our payment services providers, Stripe and Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/gb and https://www.paypal.com.

​​In order to process your subscription or gift bundles, your details may be held or passed to any or all of the following organisations:

  • ​Stripe – our payment processor for credit and debit cards

  • Subbly – our checkout platform

  • Paypal and alternative option for payment processing

  • Mailchimp – for email marketing

  • Wix – for email marketing

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Please read all of the above company’s privacy policies and terms of use for further information on how they treat your data.

In addition to the specific disclosures of personal data set out in this Section, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Retaining and deleting personal data

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us.

For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. 

If you request to unsubscribe from our marketing communications, Subbly, Mailchimp and / or Wix will remove your email from any future communications and we will remove your data from Mailchimp and Wix within 28 days of your unsubscribe request.

​This Site ensures that data is encrypted when leaving the Site. This process involves converting information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel. 

​​Amendments

We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

​Your Rights

You may instruct us to provide you with any personal information we hold about your provision of such information will be subject to:

  • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

  • We may withhold personal information that you request to the extent permitted by law.

Third-party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over and are not responsible for, the privacy policies and practices of third parties.

Updating information

Please do let us know if the personal information that we hold about you needs to be corrected or updated.

About Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

  • Authentication – we use cookies to identify you when you visit our website and as you navigate our website;

  • Status – we use cookies to help us to determine if you are logged into our website;

  • Shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website;

  • Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

  • Analysis – we use cookies to help us to analyse the use and performance of our website and services; and

  • Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

  • Cookies used by our service providers

  • Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

  • We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome)

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)

https://support.apple.com/kb/PH21411 (Safari)

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

Our Information

This website is owned and operated by Remie Margot Ltd. Registered in England & Wales No. 11779355. Our registered office is at 90 Windsor Way, Leicestershire LE9 6TN

​You can contact us:

By using our website contact form;

By post, using the postal address detailed above

By telephone, on the contact number published on our website; or

By email, using the email address published on our website – hello@remiemargot.co.uk

© Remie Margot Ltd. 2020 All Rights Reserved Company Registered in England & Wales No. 11779355

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