Question 1

What's in the 7 Day Surprise Gift Box?

Accepted Answer

Our lovely 'Ready To Gift' 7-Day Birthday Surprise Gift Box contains a selection of carefully hand-picked items, thoughtfully curated.

We don't want to spoil the surprises but you can expect to find Seven full-size gifts clearly numbered, these will be a variety of lovely lifestyle, jewellery, accessories, home-ware, beauty, stationery, tasty items, and more. All of our products are sourced from online and High Street Brands, lovely Independent ventures, new and established businesses, sustainable brands, and sometimes exclusive items from our own collection. Our goal is to provide a curated selection of high-quality and diverse products that cater to a wide range of tastes and preferences, ensuring that there is something for everyone.

Please take a look at our Past Boxes (https://www.remiemargot.co.uk/past-boxes)page to see the lovely lifestyle items we have curated for our previous gift boxes for her. Our '7-Day Birthday Surprise Gift Box For Him' is new, but just as carefully curated. You can see the type of items we have sent out for our previous Father's Day Boxes by visiting our Past Boxes (https://www.remiemargot.co.uk/remie-margot-past-boxes)page.

Question 2

What's in the Christmas Advent Gift Box?

Accepted Answer

Our 'Ready To Gift' Christmas Advent Gift Box contains a selection of carefully hand-picked items, thoughtfully curated.

We don't want to spoil the surprises but you can expect to find 24 gifts, clearly numbered, these gifts will be a variety of lovely lifestyle, jewellery, accessories, home-ware, beauty, stationery, tasty items, and more. All of our products are sourced from online and High Street Brands, lovely Independent ventures, new and established businesses, sustainable brands, and sometimes exclusive items from our own collection. Our goal is to provide a curated selection of high-quality and diverse products that cater to a wide range of tastes and preferences, ensuring that there is something for everyone.

Please take a look at our Past Boxes (https://www.remiemargot.co.uk/past-boxes)page to see the lovely lifestyle items we have curated for our previous Advent gift box.  If you want to see a reveal post from last year, just head over to our Instagram page, there's one there, thank you.

Question 3

Do I have to pay for delivery?

Accepted Answer

Postage is FREE for our Advent Gift Box - UK Delivery Only.
 
The 7 Day Birthday Surprise Gift Box and Individual Gift Shop items have a delivery charge. Costs options will be provided at Cart.
 
We do not currently ship abroad.

Question 4

When is my payment taken for the 7 Day Surprise Gift Box?

Accepted Answer

Payment will be taken immediately and your box will be prepared as soon as we have received your payment.

If you have requested a despatch by date will will adhere to this date. Alternatively, if we do not receive a date we will despatch your gift box on the next working day.

Question 5

When is my payment taken for the Christmas Advent Gift Box?

Accepted Answer

If you have chosen to pay in full or by leaving a deposit, these payments are non-refundable as we start preparing your Advent Gift Box as soon as we have received your initial payment.

If you have paid the deposit you can pay the outstanding balance in installments or in full as and when you wish up until the 1st of November. Please use the same card/name for all payments to avoid any confusion.

Advent Gift Boxes will be despatched mid-November.

Question 6

When do I get my Christmas Advent Gift Box?

Accepted Answer

We will despatch your Advent Gift Box via Royal Mail 2nd Class postage early to mid-November, so you have it in good time - this will be trackable.
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Question 7

Can I get a refund?

Accepted Answer

Of course!

Our refund policy is 28 days, you must notify us via email within 14 days of receiving your order and return your order to us within 28 days. Please note: we will provide you with the return address in the response email once you have contacted us first at hello@remiemargot.co.uk (hello@remiemargot.co.uk)within 14 days of receiving your order as detailed above.

Once authorised, please pack the product carefully in our original packing to avoid damage in transit, items must be returned unused and resalable. Any product returned will be subject to a 25% restocking fee.

If 28 days have gone by since your purchase, unfortunately, we can not offer you a refund.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

To complete your refund, we require an order confirmation as proof of purchase.

Please do not send your purchase back to the manufacturer.

Please do contact us at any time if you wish to discuss this at hello@remiemargot.co.uk

Question 8

How do you process my refund?

Accepted Answer

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card, or original method of payment, within 3-5 working days (depending on your individual bank).

Question 9

Do you offer Corporate Gifts?

Accepted Answer

Yes
We offer our Corporate Customers a selection of beautifully wrapped gifts, for all budgets and can include your branding.

The element of surprise when something arrives is always a lovely feeling and sending your employees or clients a gift will always be well received!

Our corporate gift boxes vary for all different likes and lifestyles and start from £15 each. We offer the option to deliver to individuals or their place of work/venue. We also offer free delivery for orders over £200.

Complete the form here (https://www.remiemargot.co.uk/corporate)

Question 10

I want another one of the items in my Gift or Advent box, can I buy one?"

Accepted Answer

Oooh thank you, we are glad you like it!
We will add any available gifts in our shop (subject to availability). These will be priced at their standard price.

FAQ'S

Have a Question?

Can't find an answer to your question? Please feel free to either use the chat (below right), Contact Us page or email us direct at:

hello@remiemargot.co.uk

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